Refund Policy
Effective Date: 29 July 2026. This Refund Policy explains how refunds are handled for services provided by Pepper Bay Records. By purchasing any service through pepperbayrecords.in, you agree to this Refund Policy.
1. One-Time Artist Onboarding Fee
A one-time artist onboarding fee is charged only after a release has been reviewed and approved, you have accepted our onboarding process, and payment has been requested by Pepper Bay Records. Once payment is received and onboarding has begun, the fee is non-refundable.
2. Paid Creative Services
Additional paid services include music production, mixing, mastering, cover artwork, motion artwork, photography, videography, express advertising, creative consultation, and other custom services. If work has started or been completed, payments for these services are non-refundable.
3. Before Work Begins
If you cancel a paid service before work begins, Pepper Bay Records may, at its discretion, provide a full refund, partial refund, or credit towards another service. Payment processing fees charged by third-party providers may be deducted where applicable.
4. Release Approval & Distribution
Submitting music does not guarantee acceptance. If a release is declined before the onboarding fee is requested, no payment is required. After a release is submitted to an authorised distribution partner, refunds are generally not available because processing has begun. We cannot provide refunds for delays, rejections, or decisions by platforms or distribution partners beyond our control.
5. Duplicate & Failed Payments
If you accidentally make the same payment more than once, contact us within 14 days. Verified duplicate payments will be refunded to the original payment method where possible. If payment fails or is reversed before processing is complete, we may suspend or cancel the requested service until payment is successfully received.
6. Payment Methods
We currently accept payments through UPI, Razorpay, and bank transfer. All payments are processed using secure payment methods.
7. Exceptions
Refunds will not be issued for a change of mind after work begins, failure to provide required files or information, artist-caused delays, submissions rejected due to copyright issues or inaccurate metadata, platform or distributor decisions outside our control, or completed creative services delivered as agreed.
8. How to Request a Refund
If you believe you are eligible for a refund, email contact@pepperbayrecords.in with your full name, artist name if applicable, payment date, payment reference or transaction ID, and the reason for your request. We aim to review requests within 7–10 business days.
9. Changes to This Policy
Pepper Bay Records may update this Refund Policy from time to time. The latest version will always be available on pepperbayrecords.in.
10. Contact Us
For questions regarding this Refund Policy, contact Pepper Bay Records at contact@pepperbayrecords.in.